AT&T SUCKS!!!!

Outside of having one of the single WORST services of all the North American wireless providers, you also have one of the single WORST client service processes I have ever had the misfortune of experiencing. 

For Christmas this year I bought Cindy a 16gb iPhone at the AT&T retail store in Concord NH.  Along with purchasing the most expensive mobile handset AT&T has in its portfolio, I  also went ahead and bought the Unlimited Voice and Unlimited Data plan for the phone ($160/month).  The deal was sealed with a two year contract.  No problems…..right??? WRONG!

Today, when Cindy tried to simply add a $3/month Canada Plan it took over 30 minutes and 5 transfers.  Worse, I had to get on the line with a representative who asked me a series of questions that we designed to prove I am who I am.

After 5 minutes of this "Gestapoesque" questioning, I was then informed that I had to fax a ID and a Bill to AT&T in 3 days.  At this point I asked the rep why I was having to go through this process when I have been a customer for over a year?  He told me it did not matter.  Cindy's phone has not been in use for more than 3 months and this is the process we would have to accept if we wanted to add a $3/month Canadian Plan.  Its $3/month!!!!!!!!!!!!!!!!!!!!!!!!  WTF!  You had no problem signing me up for $160/month plan for 2 years, but adding $3/month requires DNA and my first born!

Needless to say, I ended the process by hanging up the phone and asking Cindy to add the plan 3 months from now.  AT&T, it really is sad to see you treat your best customers this way.  YOU SUCK!